We recommend 100% battery charge for an optimized experience
Controllers Won’t Power Up
Press home button after headset is powered on
Check condition of AA batteries in controller
Headset Image Is Blurry
Tighten or loosen the headset strap until visual clarity is achieved. The headset can be used with glasses if you prefer.
The Headset Lenses Are Dirty
User a microfiber cloth to gently clean the lenses
I’m Positioned In The Wrong Flight Deck Location
Use Seat Adjustment in the application to choose the desired seat position. Once there, look to the opposite side and select the seat
I Need To Exit The Application Briefly
Press the home button on the controller. This will take you out of the application, but will not terminate it unless you select Return to Home
Select Resume to return to the application
I Don’t See The Application Listed In The Main Menu
Connect to Wi-Fi to ensure updates are uploaded and complete
Eye Tracking Isn’t Working
Run the Tobii eye calibration tool from the main menu
The Application Doesn’t Seem To Be Working Properly
Long periods of inactivity followed by a return to the application may cause occasional instability. A power down of the headset fixes virtually all the issues associated with long or multiple periods of inactivity.
If you cannot resolve an issue with your headset, send us an email:
We recommend 100% battery charge for an optimized experience
Controllers Won’t Power Up
Press home button after headset is powered on
Check condition of AA batteries in controller
Headset Image Is Blurry
Tighten or loosen the headset strap until visual clarity is achieved. The headset can be used with glasses if you prefer.
The Headset Lenses Are Dirty
User a microfiber cloth to gently clean the lenses
I’m Positioned In The Wrong Flight Deck Location
Use the menu system in the application to calibrate the seat position
I Need To Exit The Application Briefly
Press the home button on the controller. This will take you out of the application, but will not terminate it unless you select Return to Home
Select Resume to return to the application
I Don’t See The Application Listed In The Main Menu
Connect to Wi-Fi to ensure updates are uploaded and complete
Eye Tracking Isn’t Working
Run the Tobii eye calibration tool from the main menu
The Application Doesn’t Seem To Be Working Properly
Long periods of inactivity followed by a return to the application may cause occasional instability. A power down of the headset fixes virtually all the issues associated with long or multiple periods of inactivity.
If you cannot resolve an issue with your headset, send us an email:
We recommend 100% battery charge for an optimized experience
Another ATO Question
Press home button after headset is powered on
Check condition of AA batteries in controller
Headset Image Is Blurry
Tighten or loosen the headset strap until visual clarity is achieved. The headset can be used with glasses if you prefer.
The Headset Lenses Are Dirty
User a microfiber cloth to gently clean the lenses
I’m Positioned In The Wrong Flight Deck Location
Use the menu system in the application to calibrate the seat position
I Need To Exit The Application Briefly
Press the home button on the controller. This will take you out of the application, but will not terminate it unless you select Return to Home
Select Resume to return to the application
I Don’t See The Application Listed In The Main Menu
Connect to Wi-Fi to ensure updates are uploaded and complete
Eye Tracking Isn’t Working
Run the Tobii eye calibration tool from the main menu
The Application Doesn’t Seem To Be Working Properly
Long periods of inactivity followed by a return to the application may cause occasional instability. A power down of the headset fixes virtually all the issues associated with long or multiple periods of inactivity.
If you cannot resolve an issue with your headset, send us an email:
We recommend 100% battery charge for an optimized experience
Controllers Won’t Power Up
Press home button after headset is powered on
Check condition of AA batteries in controller
Headset Image Is Blurry
Tighten or loosen the headset strap until visual clarity is achieved. The headset can be used with glasses if you prefer.
The Headset Lenses Are Dirty
User a microfiber cloth to gently clean the lenses
I’m Positioned In The Wrong Flight Deck Location
Use the menu system in the application to calibrate the seat position
I Need To Exit The Application Briefly
Press the home button on the controller. This will take you out of the application, but will not terminate it unless you select Return to Home
Select Resume to return to the application
I Don’t See The Application Listed In The Main Menu
Connect to Wi-Fi to ensure updates are uploaded and complete
Eye Tracking Isn’t Working
Run the Tobii eye calibration tool from the main menu
The Application Doesn’t Seem To Be Working Properly
Long periods of inactivity followed by a return to the application may cause occasional instability. A power down of the headset fixes virtually all the issues associated with long or multiple periods of inactivity.
If you cannot resolve an issue with your headset, send us an email:
